SALES & EVENTS COORDINATOR

Camp Richardson•South Lake Tahoe, CA

2d•Onsite

About The Position

The Sales & Events Coordinator supports the team in managing customer relationships, particularly with groups, to provide guests with a professional and seamless experience. The coordinator manages existing relationships and helps develop new ones by handling inquiries, following up, and processing reservations. The role serves as a liaison between the Sales Department and other departments, including the front desk. Event duties include setup, teardown, hosting, and potentially serving or bartending. The position is based in on-site offices and event locations and reports to the Sales & Events Manager in the Guest Services department. Pay is $25 plus tips when working events. No housing is provided. The coordinator handles group bookings and communications, maintains accurate room blocks, prepares and tracks invoices and payments, and assists with contracts, deposits, and guest updates. They help plan and run events, coordinate group-specific needs with other departments, support event operations, and manage event-team labor, scheduling, and breaks. The role also involves maintaining group and event records, forecasts, itineraries, venue information, and task lists, as well as assisting with site visits.

Requirements

Provide excellent customer service to meet and exceed customer expectations.
Present a positive image of the company in an upbeat, professional manner.
Ability to work a variety of day, night, weekend, and holiday shifts.
Ability to work independently.
Strong communication and interpersonal skills, including the ability to interact positively with people with different personality styles.
Basic computer skills, including Microsoft Word, Excel, Outlook, and the Room Master system.
Ability to stand for long periods of time.
Ability to occasionally lift 25–50 pounds.
High school diploma or equivalent required.
One year of experience working with groups and/or events in a hospitality setting.

Nice To Haves

One year of experience in a hotel or resort setting is preferred.

Responsibilities

Complete paperwork and filing, answer calls, initiate reservations, send inquiries, and serve as the main contact for most new groups.
Represent the company professionally and courteously to guests and visitors in accordance with company policy.
Book and manage group visits in the system and maintain timely communication with groups.
Communicate with lodging staff to ensure group room blocks are accurate.
Produce and track group invoices and payments while maintaining privacy, accuracy, and timeliness.
Anticipate needs, proactively solve problems, and professionally resolve complaints or disputes.
Coordinate special group projects and needs, such as reserving areas and working with food and beverage on food options.
Assist with event preparation and planning.
Support guests and event operations on event days, including assisting with catering and event setup.
Help run and manage the event team, including labor, scheduling, and breaks.
Create group folios, enter reservations, prepare and provide contracts, process contracts and deposits, and send receipts to guests.
Keep guests informed about upcoming due dates and payments and ensure they know resort policies.
Track group contracts and deposits, cutoff dates, payments, inquiries, itineraries, hotel and master forecasts, upcoming group and venue information, and housekeeping and maintenance to-do lists.
Distribute forecasts to departments, manage venue signage and usage, print block information before group arrivals, and assist with site visits.

Benefits

401(k) plan for seasonal and year-round employees, with company matching after one year.
56 hours of paid sick time, which can also be used as PTO.
Medical, vision, dental, and pet insurance for year-round employees.
Employee parking on site.
Competitive pay rates.
Employee Assistance Program.
Returning seasonal job offers.
50% discount on hotel rooms and campsites, based on occupancy and General Manager approval.
50% discount on retail merchandise, including jewelry.
25% discount at the deli and convenience store.
50% off meals for a family of four for a special occasion, excluding alcoholic beverages.
50% discounted meals while on the clock.
Ability to transfer to other locations throughout the United States through ExplorUS.