Sales & Events Coordinator

River Cree Resort & Casino • Enoch, UT

4d

About The Position

The Sales & Events Coordinator provides administrative support to the Sales Manager and Senior Sales Manager and manages less complex group- and catering-related opportunities. The role helps ensure business is turned over properly and promptly for effective service delivery, and supports customer loyalty by delivering service excellence throughout each customer experience. The position provides service to customers to grow account share on behalf of River Cree Resort and Casino.

The coordinator supports clients and the sales team throughout the booking process, prepares contracts and proposals, handles sales hotline inquiries, coordinates turnovers to the Events Department, and produces reports. The role also maintains relationships with group clients and hotel departments, assists or trains departments as needed, and sends introductory and post-event thank-you letters. The coordinator is expected to protect confidential information, follow workplace health and safety requirements, and perform other duties as required.

Requirements

• 1–2 years of demonstrated experience working in hotel sales.
• Currently working as a Sales Coordinator in an Edmonton-area hotel.
• Experience in a sales and/or customer service role.
• High school diploma or equivalent preferred.
• Excellent verbal and written English communication skills.
• Proficiency with Microsoft Office programs, including Word and Outlook.
• Ability to multitask with strong attention to detail.
• Ability to work well in a fast-paced environment.
• Flexible work schedule based on call volumes.
• Ability to work days, evenings, and weekends.
• Comfort working independently as well as part of a team.

Responsibilities

• Support the Sales Manager and Senior Sales Manager with client needs.
• Create contracts and proposals for the Sales Manager.
• Complete turnovers for the Sales Manager to the Events Department.
• Answer the sales hotline and direct opportunities to the Sales Manager handling the relevant market segment.
• Produce weekly reports for Sales Meetings and ad hoc reports for the Sales Department.
• Attend all Sales Meetings and daily stand-up meetings.
• Maintain rapport between group clients and the hotel during the booking process.
• Maintain good relationships with all departments and train or assist as needed.
• Send introductory letters to new clients.
• Send thank-you letters to clients after functions conclude.
• Maintain confidentiality of proprietary materials and information.
• Look out for personal and coworkers’ safety and follow workplace health and safety requirements.
• Perform other duties as required.

Benefits

• Competitive wage and excellent benefits.
• Shuttle service from a West Edmonton location.
• Participation in the Circle of Service program, which rewards and empowers individuals who provide outstanding customer service.
• Opportunity to work within a progressive, exciting team environment.
• Opportunity to work with a skilled Management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED