Sales & Events Coordinator - The Harpeth Hotel

Valor Hospitality Partners • Franklin, TN

3d

About The Position

The Sales & Events Coordinator is a key member of the hotel sales team, supporting sales growth and delivering customer service. The role provides administrative and sales support to the hotel’s sales and events team, serving as a point of reference for colleagues and customers by maintaining schedules and providing feedback, documentation, and information. The coordinator facilitates team activities to maximize performance and contribute to the hotel’s sales success. Depending on hotel needs, the role may also include direct sales activities.

The coordinator supports the administrative process and service for groups and events, communicating their needs to hotel departments from booking through checkout. The position also handles incoming leads, sales reporting, client and vendor liaison, group and event servicing, sales records and databases, proposals and contracts, and related administrative duties.

Requirements

• Two- to four-year college degree or equivalent education/experience.
• Ability to manage and organize complex projects and establish priorities consistent with department or club objectives.

Nice To Haves

• Sales or events experience is preferred.

Responsibilities

• Assist with the administrative process and service for groups and events, communicating their needs to all departments from booking through checkout.
• Perform assigned sales duties, including processing incoming leads and completing sales reports.
• Meet deadlines, maintain sales data files, and act as a liaison between the hotel and clients and vendors as directed.
• Assist with servicing groups, events, VIPs, and business-travel guests as directed; maintain files and sales databases according to company standards.
• Communicate group and event needs to the hotel operations team.
• Monitor phones, voicemails, emails, and inquiries, aiming for a two-hour response time when possible.
• Generate reports and prepare proposals, contracts, and resumes; collect details as directed and maintain sales-system data integrity.
• Process, log, and handle gift certificates and planner points as directed.
• Attend internal meetings as directed.
• Use Microsoft Office Suite, customer relationship management software, and other relevant business software.
• Perform other duties and tasks as assigned.

Benefits

• Competitive salary
• Daily pay
• Team member hotel discount program
• Uniforms provided for most positions
• Health, dental, vision, and life insurance, plus other supplemental options
• Paid PTO
• 401(k) with employer match
• Food and beverage discounts
• Tuition reimbursement
• Special hotel rates around the world
• Career growth and internal promotion opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree