AM Food Runner - The Harpeth Hotel
About The Position
The Harpeth Hotel is seeking AM Food Runners to provide prompt, courteous food and beverage service and enjoyable dining experiences. Food Runners deliver food to guests in a friendly, professional, and knowledgeable manner and serve as a liaison between front-of-house and back-of-house staff to support smooth food delivery. The schedule is AM only, 7 a.m. to 3 p.m., five days per week, with flexibility to accommodate school hours, family needs, and additional jobs. Compensation starts at $17–$20 per hour. The role includes keeping tables, bussing stations, restaurant areas, wait stations, and kitchen service areas clean and presentable; clearing and organizing used dishes and maintaining table settings; completing restocking and cleaning tasks; and learning menu items, recipes, and daily specials to answer guest questions and make recommendations. Team members attend in-person pre-meal and departmental meetings, respond to guest inquiries in person and by phone, maintain a professional appearance and courteous demeanor, and use tact when addressing customer-service concerns. The position requires the ability to see detailed checks and instructions and to observe the restaurant in dim lighting, as well as manual coordination to operate buttons, grasp items, and balance and carry loaded trays. Team members must be able to lift, push, and carry 20–40 pounds and stand continuously for long periods, as well as lift, pull, push, bend, and move items in support of the hotel and its outlets.
Requirements
- High school education or equivalent experience.
- Three to six months of experience in a food or beverage services environment or establishment.
- Ability to clearly see detailed guest checks, computer printouts, and written instructions, and observe the entire restaurant in dimly lit conditions.
- Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
- Ability to communicate information about hotel services to management, staff, and guests.
- Ability to lift, push, and carry 20–40 pounds; stand continuously for long periods; and lift, pull, push, bend, and move items.
Responsibilities
- Deliver food to guests in a friendly, professional, and knowledgeable manner.
- Act as a liaison between front-of-house and back-of-house staff to ensure smooth food delivery.
- Ensure tables are cleaned and set in a timely manner; remove finished courses and organize dirty dishes, glasses, and silverware.
- Maintain a clean and sanitary bussing station and complete assigned restocking and cleaning duties.
- Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
- Maintain cleanliness in the restaurant, wait station, and kitchen service area in accordance with cleanliness standards and health-board requirements.
- Attend in-person pre-meal and departmental meetings.
- Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
- Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
- Use tact and understanding when handling customer-service problems, including stressful or highly emotional situations.
- Perform other duties as assigned, requested, or deemed necessary by management.
Benefits
- Free daily shift meals and beverages.
- Medical, dental, and vision benefits and additional coverages for full-time team members.
- Daily pay.
- Team member hotel discount program.
- Uniforms provided for most positions.
- Health, dental, vision, life insurance, and supplemental coverage options.
- Paid PTO.
- 401(k) with employer match.
- Food and beverage discounts.
- Tuition reimbursement.
- Career growth and internal promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
