AM Food Runner - The Harpeth Hotel
About The Position
The Harpeth Hotel is seeking an AM Food Runner to deliver food to guests in a friendly, professional, and knowledgeable manner and serve as a liaison between front-of-house and back-of-house staff to ensure smooth food delivery. The role supports an enjoyable dining experience by providing prompt and courteous service to restaurant customers. AM shifts run from 7 a.m. to 3 p.m. The position is full-time, five days a week, with schedule flexibility to help accommodate school hours, family needs, and additional jobs. Pay starts at $17–$20 per hour. The role is based in the hotel’s 1799 Kitchen and Bar Room, which features locally inspired seasonal menus, more than 250 whiskeys, and handcrafted cocktails. Team members are expected to work quickly, think creatively, take pride in details, and contribute to a welcoming, collaborative hospitality environment. The Harpeth describes opportunities for career growth and internal promotion.
Requirements
- High school education or equivalent experience.
- Three to six months of experience in a food and beverage services environment or establishment.
- Vision sufficient to read detailed guest checks, computer printouts, and written instructions, and to observe the restaurant in dimly lit conditions.
- Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
- Ability to communicate information about the hotel and its services to management, staff, and guests.
- Ability to lift, push, and carry 20–40 pounds.
- Ability to stand continuously for long periods.
- Ability to lift, pull, push, bend, and move items to support the hotel and its outlets.
Responsibilities
- Deliver food to guests in a friendly, professional, and knowledgeable manner.
- Act as a liaison between front-of-house and back-of-house staff to support smooth food delivery.
- Ensure tables are cleaned and set in a timely manner.
- Remove finished courses and clear and organize dirty dishes, glasses, and silverware.
- Maintain a clean and sanitary bussing station.
- Complete restocking and cleaning duties as instructed.
- Learn menu items, recipes, and daily specials to answer questions and make recommendations.
- Maintain cleanliness in the restaurant, wait station, and kitchen service area in accordance with state and local health board requirements.
- Attend in-person pre-meal and departmental meetings to improve communication and learn about products, service, and the facility.
- Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
- Maintain a clean and professional appearance and a friendly, cheerful, and courteous demeanor.
- Use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
- Perform other duties as assigned, requested, or deemed necessary by management.
Benefits
- Free daily shift meals and beverages.
- Medical, dental, and vision benefits and additional coverages for full-time team members.
- Daily pay.
- Team member hotel discount program.
- Uniforms provided for most positions.
- Health, dental, vision, life insurance, and other supplemental options.
- Paid PTO.
- 401(k) with employer match.
- Food and beverage discounts.
- Tuition reimbursement.
- Special hotel rates around the world.
- Career growth and internal promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
