Greeter - 1799/The Harpeth Hotel
About The Position
The Greeter welcomes guests at 1799/The Harpeth Hotel, escorts them to their tables, presents menus, and helps create a comfortable, attentive dining experience from arrival through departure. The role is the first and last point of contact for restaurant guests and includes responding to questions, accommodating requests, managing waiting lists and reservations, and promptly alerting a manager to guest concerns. The Greeter also supports the flow of restaurant service by planning seating, coordinating with servers, managers, and the kitchen, and helping ensure reservations and private parties are organized. The position requires a positive, empathetic approach, familiarity with restaurant flow and basic systems, and the ability to stand for extended periods and lift, push, or carry 20–40 pounds.
Requirements
- Positive attitude and empathy.
- Knowledge of restaurant flow and basic systems.
- Ability to lift, push, or carry 20–40 pounds.
- Ability to stand continuously for long periods.
- Ability to communicate information about hotel services to management, staff, and guests.
Responsibilities
- Greet guests, escort them to their tables, pull out chairs, and present menus.
- Keep entry doors clean, clear of debris, and welcoming.
- Ensure menus are clean, complete, and include special food and beverage items.
- Inform servers of guest locations and assigned stations; plan seating and organize reservations.
- Check reservation information with phone reservationists or answering-machine messages.
- Coordinate with the manager to ensure private parties are properly staffed and organized.
- Check with the kitchen to confirm menu items are available.
- Maintain communication with servers, the manager, and the kitchen to synchronize timing and food preparation with guest flow.
- Greet guests as they leave and check that they had a pleasant dining experience.
- Check with guests for problems and quickly involve a manager when needed.
- Answer guest questions, help guests feel welcome, and handle special requests such as seating for children or accessibility needs.
- Manage waiting lists and help resolve guest issues.
Benefits
- Competitive salary
- Daily pay
- Team member hotel discount program
- Uniforms provided for most positions
- Health, dental, vision, and life insurance, plus other supplemental options
- Paid PTO
- 401(k) with employer match
- Food and beverage discounts
- Tuition reimbursement
- Special hotel rates around the world
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
