Sales & Events Coordinator - The Harpeth Hotel

Valor Hospitality Partners • Franklin, TN

2d

About The Position

The Sales & Events Coordinator is a member of the hotel sales team who supports sales growth and provides customer service. The role provides administrative and sales support to the sales and events team, maintains schedules and documentation, and shares information with colleagues and customers. It helps coordinate team activities and support the hotel’s sales success. The coordinator may also perform direct sales activities based on the hotel’s needs.

The position supports the administrative and service process for groups and events, communicating their needs to hotel departments from booking through checkout. It processes leads, completes sales reporting, maintains sales records and databases, and acts as a liaison among the hotel, clients, and vendors. The coordinator also helps service groups, events, VIPs, and business travelers; responds to inquiries; prepares proposals and related documents; and attends internal meetings as directed.

Requirements

• Two- to four-year college degree or equivalent education or experience.
• Ability to manage and organize complex projects and establish priorities consistent with department objectives.
• Ability to perform the physical activities described, including sales calls, group servicing, site inspections, meetings, travel, and community or industry functions.
• Ability to lift up to 10 pounds.

Nice To Haves

• Sales or events experience is preferred.

Responsibilities

• Assist with the administrative process and service for groups and events, communicating their needs to hotel departments from booking through checkout.
• Perform assigned sales duties, including processing incoming leads and completing sales reports.
• Meet deadlines, maintain sales data files, and act as a liaison between the hotel, clients, and vendors as directed.
• Assist with servicing groups, events, VIPs, and business-travel guests as directed.
• Maintain files and sales databases according to company standards and ensure the integrity of sales-system data.
• Communicate group and event needs to the hotel operations team.
• Monitor phones, voicemails, emails, and inquiries, aiming for a two-hour response time when possible.
• Generate reports and prepare proposals, contracts, and resumes; collect details as directed.
• Process, log, and handle gift certificates and planner points as directed.
• Attend internal meetings as directed.
• Use Microsoft Office Suite, customer relationship management software, and other relevant business software.
• Perform other duties and tasks as assigned.

Benefits

• Competitive salary
• Daily pay
• Team member hotel discount program
• Uniforms provided for most positions
• Health, dental, vision, and life insurance, plus other supplemental options
• Paid PTO
• 401(k) with employer match
• Food and beverage discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree