Hotel Sales Coordinator

Four Points by Sheraton•Farmington Hills, MI

2d•$25 - $30

About The Position

A Sales Coordinator at the Four Points Detroit Novi provides administrative support to the hotel's Sales Department. The position helps the sales team attract new business, maintain client relationships, coordinate group bookings, and ensure smooth communication between hotel departments.

Requirements

High school diploma or equivalent.
Strong organizational and multitasking skills.
Excellent verbal and written communication.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Ability to work independently and as part of a team.
Professional attitude and strong customer service skills.
Attention to detail.
Time management.
Customer relationship management.
Problem-solving.
Sales support.
Event coordination.
Teamwork and communication.
Organization and follow-through.

Nice To Haves

College degree in Hospitality, Business, or a related field preferred.
Previous hotel, hospitality, or administrative experience preferred.
Knowledge of hotel reservation and sales systems is a plus.

Responsibilities

Assist the Director of Sales with daily administrative tasks.
Prepare sales proposals, contracts, presentations, and correspondence.
Maintain accurate sales records, reports, and client databases.
Respond to customer inquiries and follow up on potential business opportunities.
Coordinate group room blocks and meeting room reservations.
Prepare banquet event orders (BEOs) and communicate event details to hotel departments.
Assist with coordinating corporate meetings, conferences, weddings, and social events.
Follow up with clients regarding rooming lists, event details, and special requests.
Provide professional and timely communication with clients.
Build positive relationships with corporate clients, meeting planners, and travel agencies.
Ensure client needs are communicated to the appropriate hotel departments.
Help resolve customer concerns and ensure guest satisfaction.
Prepare invoices, deposits, and sales documentation.
Assist with sales reports, revenue tracking, and account management.
Maintain organized electronic and paper filing systems.
Track sales leads and update the hotel's sales management system.
Work closely with Front Desk, Reservations, Revenue Management, Catering, Banquets, and Food & Beverage.
Ensure all departments receive accurate information about upcoming groups and events.
Support the hotel in meeting monthly and annual sales goals.