Dispatcher/Customer Service Coordinator

Sansone Air Conditioning•Haverhill, FL

About The Position

Sansone Air Conditioning is seeking an organized, customer-focused Customer Service Coordinator / Dispatcher to support its HVAC and Plumbing operations in West Palm Beach, Florida. The role schedules and dispatches technicians, optimizes routes, coordinates appointments, and provides customer service. It is a key point of contact for customers and field teams, helping ensure jobs are handled efficiently and professionally. The position also involves maintaining work order and customer information, managing parts-related dispatches and follow-ups, and responding to changing scheduling priorities.

Requirements

At least 2 years of customer service, office administration, or dispatching experience in the trade industry; dispatch experience preferred.
Professional demeanor and strong communication skills.
Strong customer service mindset and genuine desire to help others.
Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment.
Strong problem-solving skills and ability to think quickly under pressure.
Excellent interpersonal skills and ability to build positive relationships with customers and coworkers.
Strong organizational skills and attention to detail.
Ability to work effectively independently and as part of a team.
Proficiency with Microsoft Office and ability to quickly learn dispatching, scheduling, and customer management software.

Nice To Haves

Dispatching experience.

Responsibilities

Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
Review and optimize technician routes to improve productivity and response times.
Answer incoming calls from existing customers and provide exceptional customer service.
Accurately enter and maintain work order and customer information in company systems.
Create and manage dispatch numbers for ordered parts.
Monitor and follow up on part orders to ensure timely completion.
Schedule installation appointments when parts become available.
Communicate with technicians, customers, vendors, and internal team members.
Resolve scheduling issues and make real-time adjustments as priorities change.
Support daily operations through accurate documentation and timely communication.