Dispatcher - Customer Service

C & G Enterprises LLC•Portland, OR

About The Position

The Dispatcher - Customer Service role supports customers and field partners to provide a positive delivery experience. The role focuses on efficiently responding to customer inquiries, resolving concerns, and maintaining high customer satisfaction. The successful candidate is customer- and solution-focused, patient, empathetic, and communicative, and helps gather and use customer feedback to improve service. The company describes its daily operations as guided by eight core values: putting customers first, embracing feedback, earning trust, owning it, learning and innovating, showing pride, being authentic, and matching clients’ passion and commitment.

Requirements

Proven customer support experience or experience as a client service representative.
Track record of exceeding goals.
Strong phone communication and listening skills.
Familiarity with software including email, Microsoft Excel, and G Suite.
Customer-focused and able to adapt to different types of personalities.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
High school degree.
Three years of customer service experience is preferred.
One year of dispatching experience is preferred but not essential.

Nice To Haves

Bilingual in English and Spanish (preferred, not essential).
Three years of customer service experience (preferred).
One year of dispatching experience (preferred, not essential).

Responsibilities

Manage large volumes of incoming calls.
Identify and assess customer needs and work to exceed satisfaction.
Engage customers and clients and provide attentive service.
Provide accurate, valid, and complete information using appropriate methods and tools.
Build sustainable relationships and trust through open, interactive communication.
Meet personal and customer service team call goals.
Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Document customer interactions.
Follow company procedures, guidelines, and policies.
Prepare daily reports and communicate via email.
Display the company’s core values.