Service Coordinator - Dispatcher
About The Position
The Service Coordinator / Dispatcher is at the center of a high-volume, high-urgency service operation. The role requires focus, speed, accuracy, and the ability to stay calm under pressure while managing changing priorities and multiple demands. The coordinator supports customers and technicians, keeps service operations organized, and ensures service calls, documentation, and systems remain accurate and up to date. The position is based at Air Force One’s Northeast office in Valley View, Ohio. It involves a fast-paced office environment with frequent phone activity, continuous talking and listening, and extended periods of sitting, typing, and computer use. Occasional standing, walking, reaching, and lifting up to 25 pounds may be required, as may some travel. The noise level is moderate, typical of an active service office. Reasonable accommodations may be made to support essential job functions.
Requirements
- High school diploma or GED.
- Prior experience as a Service Coordinator, Dispatcher, or in a similar high-volume role.
- Ability to manage constant interruptions without losing accuracy.
- Strong attention to detail in a time-sensitive environment.
- Confident, professional communication with internal teams and external clients.
- Comfort working with multiple systems and technology platforms simultaneously.
- Ability to perform essential physical functions, including extended sitting and computer use, occasional standing, walking, and reaching, and lifting up to 25 pounds.
- Some travel may be required.
Nice To Haves
- Experience with Microsoft Outlook, used heavily each day.
- Beginner-level experience with Microsoft Word and Excel.
- Experience with Microsoft Teams and SharePoint.
- Experience with accounting software such as SAMPro, QuickBooks, Peachtree, or Great Plains.
- Experience with CRM systems.
- Experience with dispatching and scheduling software.
- Experience with client web-based tracking systems.
Responsibilities
- Handle a high volume of inbound calls professionally and efficiently.
- Enter, update, and manage service calls in SAMPro with speed and accuracy.
- Coordinate technician dispatch and adjust schedules in real time.
- Communicate job changes, priorities, and expectations clearly to technicians.
- Monitor and manage service calls and preventive maintenance activity on a daily, weekly, and monthly basis.
- Issue purchase orders and coordinate parts pickup or staging.
- Manage Outlook calendars and service schedules under tight deadlines.
- Maintain accurate client data and electronic filing systems.
- Navigate and update client portals and EFM tools.
- Complete documentation in accordance with company procedures, including under pressure.
- Operate office equipment, including phones, copiers, and scanners.
- Support the team where needed during peak demand periods.
- Demonstrate professionalism, accountability, and quality execution in support of the company’s values.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
