Service Coordinator / Dispatcher

Siemens•Raleigh, NC

2d•$36,036 - $61,775•Hybrid

About The Position

The Service Coordinator / Dispatcher coordinates the delivery of onsite and remote service activities for customers, from initial demand creation through delivery and close-out. The role schedules and dispatches resources to ensure customer expectations and commitments are met, and supports service operations for Siemens’ Raleigh, North Carolina branch and its greater Raleigh service area. The coordinator serves as a primary point of contact for service customers, handles service requests, creates work orders, schedules or dispatches personnel, and coordinates resources and materials according to urgency, contractual obligations, and availability. The role also supports service agreements and maintenance plans, tracks parts and subcontractors, reviews time-and-material service orders, processes invoices, and follows up with customers after service completion to assess satisfaction.

Requirements

High school diploma or state-recognized GED.
Organizational and interpersonal skills.
Ability to read and understand customer service contracts.
Experience with Microsoft Office and business software systems such as SAP.
Verbal and written communication skills in English.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

Associate degree.
Experience dispatching or scheduling field personnel or technicians.
Familiarity or experience with fire alarms or sprinklers, security systems, HVAC, or a similar industry.

Responsibilities

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
Act as the primary point of contact for service customers and ensure expectations are met.
Handle incoming service requests by phone or email, creating service work orders and scheduling or dispatching personnel.
Schedule resources to support standard service agreements.
Make decisions about scheduling and moving resources and materials based on service-call nature, urgency, contractual obligations, and availability.
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
Evaluate time-and-material service orders for completed costs and scope of work, and process invoices according to standard billing practices.
Follow up proactively with customers after service completion to ensure satisfaction with the quality of work.