Service Dispatcher & Coordinator
About The Position
Archer Mechanical is seeking a full-time Service Dispatcher and Coordinator for its Building Services division. The position serves as the central coordinator for field service work, matching technicians to jobs and ensuring assignments have the necessary details. It is expected to be performed in person full time at the company’s Salt Lake City location. Archer Mechanical specializes in sustainable mechanical and plumbing systems and provides design-build, design-assist, construction, remodeling, retrofit, service, and preventative maintenance work. The dispatcher coordinates reactive service calls and preventative maintenance, customer communications, technician logistics, job documentation, CRM records, and parts-related decisions.
Requirements
- At least 2 years of dispatching, scheduling, or service coordination experience in a field-service trade such as HVAC, plumbing, electrical, or mechanical, or in a comparable logistics environment.
- Ability to remain calm and decisive under pressure while managing a full dispatch board and high phone volume without overlooking details.
- Strong attention to detail and willingness to hold field technicians accountable to documentation standards.
- Proficiency with field-service management software and CRMs, and ability to adapt quickly to new digital tools.
- Positive, team-oriented communication skills and a detail-oriented, adaptable mindset.
Nice To Haves
- Direct trade experience or familiarity with HVAC and plumbing terminology, parts, and job rhythms.
- Hands-on experience with field software such as ServiceTitan, FieldConnect, BuildOps, XOi, or PipeDrive.
- Geographic and routing knowledge of the Wasatch Front and surrounding service areas.
Responsibilities
- Own and prioritize the service dispatch board, including reactive service calls and preventative maintenance schedules.
- Assign jobs to technicians based on customer priority, technical skills and certifications, and geographic location.
- Enforce work-order quality standards and return incomplete tickets to technicians for missing photos, customer checkout, or receipts before sending completed files to billing.
- Handle customer inquiries and job-status updates, and confirm visits 24 hours in advance.
- Manage technician time-off calendars, track certification expirations, administer on-call rotations, and flag possible coverage gaps.
- Enter every quote and opportunity into the CRM within one business day and maintain organized customer and job records.
- Coordinate with field technicians about diagnostics and parts arrival estimates to determine whether to hold tickets or use split billings.
- Communicate professionally and warmly with customers, field technicians, and internal teams.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
