Automotive Service Appointment Coordinator

Haley Automotive Group • Midlothian, VA

10d

About The Position

The Automotive Service Appointment Coordinator works across dealership departments and charts and monitors daily activities. The role requires basic knowledge of company products, including labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, and specifications. The coordinator is expected to communicate positively by phone, respond to customers with patience and empathy, and focus on exceeding customer expectations. The position emphasizes anticipating customer needs, resolving problems, and creating a positive customer experience.

Requirements

• Some post-secondary education or training.
• Previous experience in a similar position, such as administrative, clerical, call center, or customer service work.
• Working knowledge of automotive sales or service.
• Pleasant and courteous personality.
• Strong administrative and organizational skills.
• Strong phone and computer skills.
• Excellent communication and interpersonal skills.
• Basic knowledge of company products, including labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, and specifications.
• Ability to work a flexible schedule, including weekends and evenings.

Responsibilities

• Work with all departments in the dealership and chart and monitor daily activities.
• Provide attentive, high-quality customer service and strive to exceed customer expectations.
• Address customer hesitation and resistance with patience and empathy.
• Project a positive image during every incoming and outgoing telephone call.
• Anticipate customer needs, help resolve problems, and treat complaints as opportunities to improve customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed