Automotive Service Appointment Coordinator
About The Position
The Automotive Service Appointment Coordinator supports customer service and dealership operations by applying basic knowledge of company products, including labor rates, menu item prices, vehicle models, series, options, warranties, maintenance, standard equipment, and specifications. The role requires sensitivity to customers, patience and empathy when addressing hesitation or resistance, and a positive, professional image during telephone calls. The coordinator works with all dealership departments and charts and monitors daily activities. The ideal candidate is strongly customer-focused and committed to anticipating customer needs, resolving problems, addressing complaints as opportunities to improve satisfaction, and ensuring customers feel valued. Candidates should have some post-secondary education or training, experience in a similar administrative, clerical, call center, or customer service position, and working knowledge of automotive sales or service. Strong administrative, organizational, telephone, computer, communication, and interpersonal skills are important, along with a pleasant and courteous personality.
Requirements
- Some post-secondary education or training.
- Previous experience in a similar position, such as administrative, clerical, call center, or customer service work.
- Working knowledge of automotive sales or service.
- Basic knowledge of company products, including labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, and specifications.
- Pleasant and courteous personality.
- Strong administrative and organizational skills.
- Strong phone and computer skills.
- Excellent communication and interpersonal skills.
- Sensitivity toward customers and the ability to address hesitation and resistance with patience and empathy.
- Ability to work a flexible schedule, including weekends and evenings.
Responsibilities
- Work with all departments in the dealership.
- Chart and monitor daily activities.
- Provide high levels of customer service and work to anticipate and meet customer needs.
- Address customer hesitation and resistance with patience and empathy.
- Help customers and resolve their problems, including treating complaints as opportunities to create customer satisfaction.
- Present a positive image when placing or receiving telephone calls.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
