Service Appointment Coordinator

Bill Hood Chevrolet • Covington, LA

3d

About The Position

We are looking for a Service Appointment Coordinator to join the team. The role requires a strong customer service background and computer skills. Day-to-day duties include scheduling service appointments, responding quickly to customer phone calls, and confirming scheduled appointments. The coordinator also handles online scheduling leads and live chat inquiries, advises customers on maintenance recommendations, and follows up with customers after appointments.

The employer is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, and local laws.

Requirements

• Strong computer skills, including Outlook, Excel, and Word.
• Strong customer service background.
• Excellent verbal and written communication skills.
• Punctual, reliable, and eager to improve.
• Clean driving record and valid driver’s license.

Nice To Haves

• Dual-screen experience.

Responsibilities

• Schedule service appointments and follow up with customers by phone after each appointment.
• Listen to customers, answer their questions, and direct them appropriately.
• Respond quickly to customer phone calls, online scheduling leads, and live chat inquiries.
• Advise customers on maintenance recommendations.
• Confirm scheduled and missed appointments.

Benefits

• Health insurance
• Competitive pay
• 401(k)
• Sick leave
• Great working environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed