Service Appointment Coordinator

Bill Hood Chevrolet • Covington, LA

2d

About The Position

We are looking for a Service Appointment Coordinator to join the team. The role requires a strong customer service background and computer skills. Day-to-day duties include scheduling service appointments, responding quickly to customer phone calls, and confirming scheduled appointments. The coordinator also handles online scheduling leads and live chat inquiries, follows up with customers after appointments, and advises them on maintenance recommendations.

Requirements

• Strong computer skills, including Outlook, Excel, and Word.
• Strong customer service background.
• Excellent verbal and written communication skills.
• Punctual, reliable, and eager to improve.
• Clean driving record and valid driver’s license.

Nice To Haves

• Dual-screen experience.

Responsibilities

• Schedule service appointments and follow up with customers by phone after each appointment.
• Listen actively to customers, answer their questions, and direct them appropriately as requested.
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
• Advise customers on maintenance recommendations.
• Confirm scheduled and missed appointments.

Benefits

• Health insurance
• Competitive pay
• 401(k)
• Sick leave
• Great working environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed