Service Appointment Coordinator

Conklin Automotive Group • Hutchinson, KS

3d • $32,000 - $40,000

About The Position

Conklin Automotive Group is seeking a dynamic and organized Service Appointment Coordinator to support its customer service department. The role manages service appointment scheduling and helps provide customers with an exceptional experience from their first contact through completion of their service needs. The coordinator liaises between customers and service technicians, communicates clearly, and ensures appointments are handled efficiently.

Requirements

• High school diploma or equivalent experience.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with computer software and dealership management systems.
• Valid driver’s license and a clean driving record.

Nice To Haves

• Familiarity with automotive service procedures.

Responsibilities

• Handle incoming calls and emails to schedule service appointments.
• Provide detailed information about service options and availability.
• Follow up with customers to confirm appointments and address questions.
• Coordinate with service staff to manage scheduling effectively.
• Maintain an organized appointment calendar and customer records.
• Address customer concerns and resolve issues in a timely manner.
• Use dealership management systems for tracking and reporting.

Benefits

• 401K with company match
• Paid time off
• Paid holidays
• Paid training
• Direct deposit
• Sponsored healthcare
• Health savings account with company match

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED