Automotive Service Appointment Coordinator
About The Position
The Automotive Service Appointment Coordinator answers inbound service calls for multiple Hendrick Chevrolet, Dodge, and Kia dealerships. The primary duties are scheduling service appointments and answering service-related questions. The role also involves ordering recall parts, sending messages via email and Teams, and making outbound service reminder and online appointment confirmation calls. The position is full-time, 40 hours per week, with a 9 a.m.–6 p.m. shift. The department is closed Sundays, and the role requires two Saturdays per month. There are no evening shifts. The position is based primarily in the Business Development Center and involves continuous interaction with customers and dealership personnel. The coordinator uses tracking software and databases to manage appointments and customer information, responds to website inquiries, and contacts customers about marketing incentives. The employee is expected to maintain company customer service standards, participate in required training, follow safety and company policies, and perform other duties as assigned.
Requirements
- High school diploma or GED.
- Basic computer skills and typing or keyboarding ability.
- Ability to understand and follow instructions.
- Ability to communicate effectively and professionally with customers and company personnel.
- Strong interpersonal skills.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to add, subtract, multiply, and divide.
- Ability to apply common-sense understanding to carry out instructions and handle standardized situations.
- Regular and predictable attendance.
- Ability to perform the essential duties, with reasonable accommodations available for individuals with medical conditions.
Nice To Haves
- Previous customer service, automotive, and/or call center experience.
- Previous dealership service department experience.
- Automotive field of study or work experience.
- Leadership abilities that may support advancement.
Responsibilities
- Answer incoming phone calls according to a preset script and schedule service appointments.
- Post scheduled appointments in tracking software.
- Maintain and update customer changes in the database.
- Contact current customers about current marketing incentives.
- Respond to customer website requests and internet inquiries.
- Contact internet clients by email and phone to schedule service appointments.
- Answer service-related questions.
- Order recall parts and send messages via email and Teams.
- Make outbound service reminder and online appointment confirmation calls.
- Maintain CSI at or above company standards.
- Maintain an organized, clean, and safe work area.
- Participate in required training and follow Safeguards rules and regulations.
- Maintain accurate timekeeping records and comply with company policies and procedures.
- Observe applicable federal, state, local, and company safety rules and regulations.
- Perform other duties as assigned.
Benefits
- Free health insurance for the employee.
- Vacation and benefits after the first 90 days.
- Paid holidays, including seven paid holidays per year.
- Paid sick time.
- 401(k) match.
- Potential for advancement for employees with leadership abilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
