Automotive Appointment Coordinator

Williams Auto Group•Binghamton, NY

6d•$0 - $16

About The Position

Williams Auto Group is hiring an energetic, passionate individual to join the team as an Appointment Coordinator at Williams Toyota of Binghamton. The role plays a significant part in the dealership and supports one of the market’s volume sales leaders. The work environment is described as fun and fast-paced, with a focus on customers and helping the community. The Appointment Coordinator handles customer communications and appointment follow-up, including inbound service and parts calls, outbound prospecting, customer satisfaction follow-up, missed appointments, parts status, reminders, recall campaigns, and test-drive opportunities. The role may also participate in community activities and perform other assigned tasks.

Requirements

Product knowledge, professionalism, and empathy in customer interactions.
Strong communication skills to support teamwork across dealership departments.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to lift 35 lbs., with reasonable accommodations where applicable.

Nice To Haves

Customer service experience is helpful.
Retail experience is helpful.
Manufacturer training.

Responsibilities

Download and follow up on dealership manifest and opportunities lists.
Answer inbound service and parts calls.
Make outbound prospecting calls inviting prospects to the dealership.
Make CSI follow-up calls.
Contact customers who miss appointments to reschedule them.
Advise customers about special-order parts status, appointment reminders, and recall campaigns.
Contact customers on the service drive about test-drive opportunities.
Participate in community activities with product knowledge and informational sessions.
Perform other tasks as assigned.