Appointment Coordinator

Midwest Orthopaedics at Rush • Westchester, IL

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About The Position

Midwest Orthopaedics at Rush is seeking a full-time Appointment Coordinator based at its corporate office in Westchester, Illinois. The position works with patients, physicians, and callers to schedule appointments for seven orthopedic offices and enters demographic, insurance, and other relevant information into the NextGen and Athena systems. The role also reschedules appointments, relays messages, follows up on missing information, and helps maintain accurate physician schedules and appointment confirmations.

The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. The role includes approximately five weeks of in-person training at the corporate office; after training is completed, the employee may work remotely. The position requires a polite, helpful, positive, and professional approach, accuracy in data entry, attention to detail, and the ability to prioritize tasks and adapt to change. The coordinator must comply with applicable state and federal laws, including HIPAA, ADA, OSHA, and FLSA. The employer offers a comprehensive compensation and benefits package and opportunities for career growth.

Requirements

• High school diploma or general education degree (GED).
• At least one year of experience in a hospital, medical office, clinical, surgical, orthopedic, or healthcare scheduling/call center environment.
• Ability to operate basic office equipment such as a computer, phone, and fax machine.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail.
• Effective verbal and written communication skills.
• Ability to work and communicate with patients, physicians, and staff at all levels of the organization.

Responsibilities

• Work with patients, physicians, and callers in a polite and helpful manner to book appointments, enter demographic and insurance information, and record other relevant information in the NextGen and Athena systems.
• Reschedule patient appointments when necessary and relay messages to staff.
• Follow up with patients who are missing necessary information.
• Answer and screen telephone calls, take messages, and provide information.
• Maintain and update physician schedule information so patients are scheduled properly and appointments are confirmed.
• Supplement office staff when requested and take on additional assignments or projects delegated by a supervisor.
• Maintain a positive demeanor with patients, peers, supervisors, and physicians, including when receiving feedback or direction.
• Assist staff members as needed in a positive and professional manner to support patient care.
• Perform work accurately to minimize error correction by other staff members.
• Double-check data entry in the NextGen and Athena systems.
• Organize and prioritize work so projects are completed in a timely and efficient manner.
• Stay abreast of and comply with state and federal laws, including HIPAA, ADA, OSHA, and FLSA.
• Adapt to change in a positive and professional manner.
• Perform other duties as assigned.

Benefits

• Quarterly incentive eligibility.
• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical illness and accident insurance.
• 401(k) savings plan.
• 401(k) employer contribution.
• Pet insurance.
• Commuter benefits.
• Employee Assistance Program (EAP).
• Tax-advantaged accounts, including FSA, HSA, and Dependent Care FSA.
• HSA employer contribution when enrolled in a high-deductible health plan.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED