Appointment Coordinator - Hybrid

Rochester Regional Health

3d • $18 - $21 • Hybrid

About The Position

The Appointment Coordinator works in the Communication Center at Rochester Regional Health’s Riedman Campus in Rochester, New York. The role helps shape patients’ overall experience and satisfaction through outstanding customer service and organizational skills. The coordinator interacts with patients, providers, and payers throughout each patient’s healthcare experience and collaborates with physician offices and clinical departments to provide ongoing patient support. The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Nice To Haves

• Associate degree preferred.
• Two years of customer service experience preferred, ideally in a healthcare setting.
• Strong customer service skills and knowledge of medical terminology preferred.
• Knowledge of terminology used by insurance or managed care health plans preferred.

Responsibilities

• Provide courteous, attentive, and prompt service to people the coordinator works with and supports.
• Work with other departments and organizations to deliver a seamless, exceptional customer experience.
• Use an electronic medical record (EMR) to communicate with patients, caregivers, physicians, and the community; schedule patient appointments, complete registrations, and respond to inquiries.
• Enroll and activate patient portal accounts, answer questions, and resolve user issues.
• Ensure work complies with all policies and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed