APPOINTMENT COORDINATOR

FIRST UROLOGY P S C•St. Matthews, KY

1d•Onsite

About The Position

First Urology is hiring an Appointment Coordinator for its Phone Services department at the Dupont Square location in Louisville, Kentucky. This is a full-time, non-exempt, in-office day-shift position scheduled Monday through Friday and reporting to the Access Center Manager. The Appointment Coordinator is a specialized administrative role focused on managing client-facing communications, coordinating schedules, and supporting operational flow. The position handles incoming calls, appointment scheduling and confirmations, caller inquiries, phone messages, and related administrative work. First Urology is an independent urology practice serving Louisville and Southern Indiana, providing care across a range of urologic services. The organization describes its culture as collaborative and patient-focused, and offers competitive compensation, benefits, professional development opportunities, and work-life balance.

Requirements

High school diploma or GED.
At least one year of call center or multi-line/automated phone system experience.
At least one year of clerical experience in a physician office setting.
Two years of full-time experience working in a professional office environment.
Working knowledge of medical terminology.
Knowledge and understanding of HIPAA requirements.
Excellent written and verbal command of English.
Demonstrated data-entry skills and advanced software use, including Microsoft Office and electronic medical record platforms.
Telephone customer service experience.
Comfort with spending most of the workday on the phone with various parties and the ability to present a professional, competent presence over the phone.
Excellent verbal communication and active listening skills.
Strong organizational and multitasking abilities.
Professional and courteous phone etiquette.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Familiarity with VoIP and multi-line phone systems.
Proficiency in Microsoft Word, Excel, Outlook, and other relevant software.
Strong analytical and problem-solving skills, with attention to detail.

Nice To Haves

Associate degree or higher.
Inbound appointment scheduling experience.
Current Medical Assistant certification or another nationally recognized medical certification.
Previous experience in urologic medicine, such as check-in/check-out, scheduling, Medical Assistant, or nursing work.
Experience with EHR systems, Isalus, Telemed, or Shoretel.
Undergraduate degree in business or a health-related field from an accredited university.

Responsibilities

Answer and route incoming calls professionally and promptly.
Maintain a daily call log and record detailed information when necessary.
Operate multi-line phone systems effectively.
Schedule, coordinate, and confirm phone appointments or meetings.
Provide callers with accurate information or transfer them to the appropriate department or personnel.
Handle and resolve basic customer inquiries or issues over the phone.
Maintain and regularly check voicemail and phone message systems.
Collaborate with team members to improve communication workflows.
Assist with administrative tasks, including email communication and data entry.

Benefits

401(k) company contribution of 7.5% of annual salary, whether or not the employee contributes.
Health insurance.
Dental insurance.
Vision insurance.
Company-paid life insurance.
Company-paid AD&D insurance of $20,000.
Company-paid long-term disability coverage at 60%.
10 days of vacation time.
6 days of sick time.
8 paid holidays.
Milestone checks.
Cabin/condo for vacations.
Professional development opportunities.
Work-life balance.