Service Appointment Coordinator

AutoNation

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About The Position

AutoNation is seeking a detail-oriented, customer-focused Service Appointment Coordinator to assist customers through live phone calls. The role handles inquiries for dealership service departments, provides product and service information, resolves customer concerns, and supports a positive customer experience with an emphasis on making service appointments. The coordinator also collaborates with other departments and dealership management to support customer satisfaction and business goals.

Requirements

• High school diploma or equivalent.
• Ability to read, write, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Respond promptly to incoming customer inquiries.
• Provide accurate information about products, services, policies, and promotions.
• Troubleshoot and resolve customer concerns efficiently.
• Maintain a professional, helpful, and friendly tone in customer interactions.
• Work collaboratively with other departments to improve customer satisfaction.
• Ask qualifying questions to uncover customer needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Meet or exceed assigned KPIs and targets.
• Provide reporting and approved communications to dealership management.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website offering deals from providers and retailers.
• Opportunity to participate in the DRVPNK mission supporting cancer research and treatment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED