Service Appointment Coordinator

AutoNation • Irving, TX

1d

About The Position

The Service Appointment Coordinator assists customers through live phone calls and supports the service departments at AutoNation dealerships. This customer-focused role handles inquiries, provides product and service information, addresses customer concerns, and helps create a positive customer experience, with an emphasis on making service appointments. The coordinator also communicates messages to service consultants, works with other departments, meets performance targets, and provides reporting and approved communications to dealership management.

Requirements

• High school diploma or equivalent.
• Ability to read, write, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Respond promptly to incoming customer inquiries.
• Provide accurate information about products, services, policies, and promotions.
• Troubleshoot and resolve customer concerns efficiently.
• Maintain a professional, helpful, and friendly tone in customer interactions.
• Collaborate with other departments to improve customer satisfaction.
• Ask qualifying questions to identify customer needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Meet or exceed assigned Key Performance Indicators (KPIs) and targets.
• Provide reporting and approved communications to dealership management.

Benefits

• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED