Patient Appointment Coordinator
About The Position
The Patient Appointment Coordinator facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. The role coordinates and schedules appointments and daily activities, including preparing required materials and information, and serves as a direct contact and resource for patients. It uses clerical and technical skills and customer service techniques to help providers focus on patient care. The coordinator registers new patients and updates demographic and insurance information; provides face-to-face assistance with billing and insurance questions; helps negotiate authorizations or pre-certifications for patients within the Mayo system; verifies insurance benefits and documents the source and method of verification; collects co-payments, pre-care deposits, consultation fees, and other account payments; and documents and reconciles cash received.
Requirements
- High school diploma or equivalent.
- At least one year of experience or training in a forward-facing customer service role or medical environment.
- Previous experience using multiple electronic applications, including Word and Excel.
- Ability to keyboard at 30 cwpm.
- Strong customer service background and excellent written and oral communication skills.
- Comfort with technical office equipment such as printers, fax machines, copiers, and telephone systems.
- Ability to interact with people at different levels within the institution.
- Good problem-solving skills and the ability to exercise sound judgment.
- Professional and friendly manner, excellent customer service techniques, and critical thinking skills.
- Organizational skills and the ability to work independently while managing multiple tasks and priorities.
Responsibilities
- Coordinate and schedule appointment schedules and daily activities, including required materials and information.
- Serve as a direct contact and resource for patients, anticipating and responding to their needs and requests from the health care team.
- Register new patients accurately and update demographic and insurance information.
- Provide face-to-face customer service regarding billing and insurance questions.
- Assist with negotiating authorizations and/or pre-certifications for patients within the Mayo system.
- Verify insurance benefits and systematically document the source and method of verification.
- Collect co-payments, pre-care deposits, consultation fees, and other account payments from patients.
- Document and reconcile cash received.
Benefits
- Medical plan options
- Dental coverage through Delta Dental or a reimbursement account
- Vision plan with a national network
- Health Savings Account and Flexible Spending Accounts for eligible expenses
- Competitive retirement package
- Continuing education and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
