Patient Appointment Coordinator I - Primary Care

Mayo Clinic • Jacksonville, FL

2d • $20 - $24

About The Position

The Patient Appointment Coordinator I facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. The coordinator helps providers focus on patient care by coordinating and scheduling appointments and daily activities, preparing required materials and information, and serving as a direct contact and resource for patients. The role uses clerical and technical skills alongside excellent customer service.

The coordinator registers new patients and updates demographic and insurance information; responds in person to billing and insurance questions; assists with authorizations and pre-certifications within the Mayo system; verifies insurance benefits and documents the source and method of verification; collects patient payments, including co-payments, pre-care deposits, and consultation fees; and documents and reconciles cash received. The position is offered at the St. Augustine, Gate Parkway, and main campus off San Pablo sites.

Requirements

• High school diploma or equivalent.
• One or more years of experience or training in a forward-facing customer service role or medical environment.
• Previous experience using multiple electronic applications, including Word and Excel.
• Ability to keyboard at 30 cwpm.
• Strong customer service background and excellent written and oral communication skills.
• Comfort with technical office equipment, including printers, fax machines, copiers, and telephone systems.
• Ability to interact with a variety of people at different levels within the institution.
• Good problem-solving skills and sound judgment.
• Professional and friendly manner, excellent customer service techniques, and critical-thinking skills.
• Organizational skills and the ability to work independently while managing multiple tasks and priorities.

Responsibilities

• Facilitate patient visits and support health care providers by anticipating and responding to patient and care-team needs.
• Coordinate and schedule appointment schedules and daily activities, including required materials and information.
• Serve as a direct contact and resource for patients using clerical, technical, and customer service skills.
• Register new patients and update demographic and insurance information accurately.
• Provide face-to-face customer service regarding billing and insurance questions.
• Assist with negotiating authorizations and/or pre-certifications for patients within the Mayo system.
• Verify insurance benefits and systematically document the source and method of verification.
• Collect co-payments, pre-care deposits, consultation fees, and other patient account payments.
• Document and reconcile cash received.

Benefits

• Medical plan options
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage
• Vision plan with a national network
• HSA and FSA pre-tax savings accounts for eligible expenses
• Competitive retirement package
• Continuing education and advancement opportunities
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED