Appointment Coordinator I

e7a83d37-7677-472d-bf97-7815a40985f6•Greenville, NC

2d•Onsite

About The Position

Physicians East, P.A. is a team of healthcare professionals focused on delivering quality, cost-efficient, comprehensive healthcare to Eastern North Carolina. The Appointment Coordinator I supports an effective patient visit through knowledgeable, reliable, and courteous interactions, and ensures patient demographic and insurance information is accurate. The role works closely with care team members and performs office functions such as answering calls, scheduling appointments, greeting patients and family members, and collecting payments due at check-out. The position is based at the Greenville (other) location and is described as FT/PT/Temp/PRN. The stated schedule is Monday through Friday, 7:30 a.m. to 6:00 p.m. The employee must be able to begin at 7:30 a.m. and end at 6:00 p.m.; some late nights and overtime may be required. Weekend work is rare but may occasionally be necessary. This is an office-based role with frequent contact with staff, patients, and the public. It reports to the Department Coordinator, Operations Supervisor, and Operations Manager, and has no supervisory duties. The role requires a high school diploma and at least one year of secretarial and/or call center experience; experience in a medical office environment is also required. An associate degree is preferred. NextGen and Centricity are the software systems identified for the position.

Requirements

High school diploma required.
At least one year of secretarial and/or call center experience required.
Experience in a medical office environment required.
Strong computer experience.
Strong team commitment, including meeting deadlines, punctuality, follow-through, and feedback.
High level of confidentiality, integrity, and initiative.
Ability to form positive, collaborative relationships with peers and physicians at all levels.
Exceptional interpersonal communication skills and ability to create a favorable impression with staff, patients, and the public.
Ability to begin work at 7:30 a.m. and end at 6:00 p.m.

Nice To Haves

Associate degree preferred.
Secretarial and/or call center experience in healthcare preferred.

Responsibilities

Greet and assist patients, provide prompt service at check-in and check-out, and direct patients as needed.
Obtain, verify, and enter accurate, up-to-date patient demographic and insurance information.
Collect patient balances, copayments, and coinsurance at the time of service.
Manage an individual till, including cash, checks, and credit cards, and balance funds against encounter tickets and recorded transactions.
Schedule, coordinate, cancel, and reschedule patient appointments, including annual wellness appointments as needed.
Answer patient phone calls and communicate professionally and courteously.
Relay necessary messages to staff through phone notes in Centricity.
Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
Stay current with insurance updates.
Keep forms and supplies up to date and ordered, and maintain a neat and orderly work area.
Enter patient referrals and send them to the appropriate staff for appointment completion.
Maintain a team approach with staff and patients and contribute to the smooth operation of departments.
Participate in in-service education, staff meetings, and continuing education programs to maintain technical knowledge.
Follow department and company policies, maintain confidentiality, and attend safety classes and compliance training.
Assist with other duties or projects as needed.