Patient Appointment Coordinator I - Primary Care

Mayo Clinic • Jacksonville, FL

2d • $20 - $24

About The Position

The Patient Appointment Coordinator I facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. The role coordinates and schedules appointments and daily activities, including required materials and information, and serves as a direct contact and resource for patients. It uses clerical skills, technical skills, and customer service techniques to help providers focus on patient care.

The coordinator registers new patients and updates demographic and insurance information. The role provides face-to-face assistance with billing and insurance questions; helps negotiate authorizations or pre-certifications for patients within the Mayo system; verifies insurance benefits and documents the source and method of verification; collects co-payments, pre-care deposits, consultation fees, and other account payments; and documents and reconciles cash received. The position is offered at St. Augustine, Gate Parkway, and the main campus off San Pablo.

Requirements

• High school diploma or equivalent.
• At least one year of experience or training in a forward-facing customer service role or medical environment.
• Previous experience with multiple electronic applications, including Word and Excel.
• Ability to keyboard at 30 cwpm.
• Strong customer service background and excellent written and oral communication skills.
• Comfort with technical office equipment such as printers, fax machines, copiers, and telephone systems.
• Ability to interact with a variety of people at different levels within the institution.
• Good problem-solving skills and ability to exercise sound judgment.
• Professional and friendly manner, excellent customer service techniques, and critical-thinking skills.
• Organizational skills, ability to function independently, and ability to manage multiple tasks and priorities.

Responsibilities

• Facilitate patient visits and support providers by anticipating and responding to patient and health care team needs.
• Coordinate and schedule appointments and daily activities, including required materials and information.
• Serve as a direct contact and resource for patients.
• Register new patients and update demographic and insurance information.
• Provide face-to-face customer service regarding billing and insurance questions.
• Assist with negotiating patient authorizations and/or pre-certifications within the Mayo system.
• Verify insurance benefits and systematically document the source and method of verification.
• Collect co-payments, pre-care deposits, consultation fees, and other account payments from patients.
• Document and reconcile cash received.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation and comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED