Patient Appointment Coordinator
About The Position
The Patient Appointment Coordinator facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. The coordinator enables providers to focus on patient care by scheduling appointments and coordinating daily activities and required materials and information. The role serves as a direct patient contact and resource, using clerical and technical skills and excellent customer service. The coordinator registers new patients and updates demographic and insurance information; provides face-to-face assistance with billing and insurance questions; helps negotiate authorizations and pre-certifications for patients within the Mayo system; verifies insurance benefits and documents the source and method of verification; collects co-payments, pre-care deposits, consultation fees, and other payments; and documents and reconciles cash received.
Requirements
- High school diploma or equivalent.
- At least one year of experience or training in a forward-facing customer service role or medical environment.
- Previous experience with multiple electronic applications, including Word and Excel.
- Ability to keyboard at 30 cwpm.
- Strong customer service background and excellent written and oral communication skills.
- Comfort using technical office equipment, including printers, fax machines, copiers, and telephone systems.
- Ability to interact with a variety of people at different levels within the institution.
- Good problem-solving skills and the ability to exercise sound judgment.
- Professional and friendly manner, excellent customer service techniques, and critical-thinking skills.
- Organizational skills, ability to function independently, and ability to manage multiple tasks and priorities.
Responsibilities
- Facilitate patient visits and support health care providers by anticipating and responding to patient and health care team needs.
- Coordinate and schedule appointments, daily activities, and required materials and information.
- Serve as a direct contact and resource for patients.
- Register new patients and update demographic and insurance information.
- Provide face-to-face customer service for billing and insurance questions.
- Assist with negotiating patient authorizations and/or pre-certifications within the Mayo system.
- Verify insurance benefits and document the source and method of verification.
- Collect co-payments, pre-care deposits, consultation fees, and other patient account payments.
- Document and reconcile cash received.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
