Patient Appointment Coordinator

Mayo Clinic • Jacksonville, FL

2d

About The Position

Facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. Coordinates appointment schedules and daily activities, including required materials and information, so providers can focus on patient care. Serves as a direct contact and resource for patients, using clerical and technical skills and excellent customer service. Registers new patients accurately and updates demographic and insurance information. Provides face-to-face assistance with billing and insurance questions; helps negotiate authorizations and/or pre-certifications for patients within the Mayo system; verifies insurance benefits and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees, and other patient account payments, and documents and reconciles cash received.

Requirements

• High school diploma or equivalent.
• At least one year of experience or training in a forward-facing customer service role or medical environment.
• Previous experience using multiple electronic applications, including Word and Excel.
• Ability to keyboard at 30 cwpm.
• Strong customer service background and excellent written and oral communication skills.
• Comfort with technical office equipment such as printers, fax machines, copiers, and telephone systems.
• Ability to interact with a variety of people at different levels within the institution.
• Good problem-solving skills and ability to exercise good judgment.
• Professional and friendly manner, excellent customer service techniques, and critical-thinking skills.
• Organizational skills, ability to function independently, and ability to manage multiple tasks and priorities.

Responsibilities

• Coordinate and schedule patient appointments and daily activities, including required materials and information.
• Serve as a direct contact and resource for patients and respond to patient needs and requests from the health care team.
• Register new patients and update demographic and insurance information accurately.
• Provide face-to-face customer service regarding billing and insurance questions.
• Assist with negotiating authorizations and/or pre-certifications for patients within the Mayo system.
• Verify insurance benefits and document the source and method of verification.
• Collect co-payments, pre-care deposits, consultation fees, and other patient account payments.
• Document and reconcile cash received.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED