Service Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent and at least 3 years of experience working with individuals with chronic illnesses, comorbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; alternatively, an equivalent combination of education and experience.
• Current, unrestricted RN license in applicable state(s).
• May require state-specified certification based on state law and/or contract.
• Must reside within a reasonable commuting distance of a posting location unless an accommodation is granted.
• Travel to worksites and other locations as necessary.

Nice To Haves

• Master of Arts or Master of Science degree in Health or Nursing.

Responsibilities

• Identify members at risk of complications and coordinate care with members and the healthcare team.
• Manage members with chronic illnesses, comorbidities, and/or disabilities to support cost-effective and efficient use of health benefits.
• Obtain thorough and accurate member histories and develop individualized care plans.
• Establish short- and long-term goals with members, caregivers, family, natural supports, and physicians.
• Identify members who may benefit from an alternative level of care or other waiver programs.
• Develop the member’s care plan for services and ensure access to those services.
• As appropriate, facilitate authorizations and referrals to implement care plans within the benefits structure or through permissible extra-contractual arrangements.
• Coordinate with Medical Directors, Physician Advisors, and interdisciplinary teams on care management treatment plans.
• Assist with problem-solving provider, claims, or service issues.
• Direct and/or supervise non-RN clinicians, including assigning tasks, verifying and interpreting member information they obtain, conducting additional assessments as necessary, and reviewing and providing input on their performance.
• Travel to worksites and other locations as necessary.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401(k) contribution and, as described in the company benefits information, 401(k) match.
• Merit increases.
• Paid holidays.
• Paid Time Off.
• Incentive bonus programs, unless covered by a collective bargaining agreement.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Short- and long-term disability benefits.
• Life insurance.
• Wellness programs.
• Financial education resources.