Customer Service and Operations/Dispatch Support

Good Greek Moving & Storage•Dania Beach, FL

About The Position

Good Greek Moving & Storage is seeking an organized, socially confident, dependable Dispatch Coordinator to support its operations. The role works with professional moving crews, compliance personnel, customers, leadership, and business partners. The coordinator helps keep office operations running smoothly while ensuring operational responsibilities and regulatory compliance are addressed. This is a full-time, salaried position with paid training and a competitive benefits package available.

Requirements

Must have 1–3 years of operations or dispatch experience.
Be detail-oriented and skilled at documenting important data.
Have precise data-entry skills.
Have strong phone skills and listening and verbal communication skills.
Be astute, high-energy, and dependable.
Be proficient in reporting.
Have a strong ability to multitask.
Be able to work effectively under pressure.
Have excellent customer-service skills and be highly organized.

Nice To Haves

Bilingual ability.

Responsibilities

Plan and coordinate jobs.
Set schedules.
Maintain relationships with drivers and helpers.
Ensure adequate capacity for job coverage.
Answer the telephone and make follow-up calls.
Enter CRM data and manage software data.
Respond to customer service inquiries.
Provide ETA updates in company software and make relevant notes in shipment notes.
Monitor drivers to ensure they follow DOT regulations, and document and report violations.
Communicate with customers and customer service about driver schedules.
Log and track driver locations and activities.