Dispatch & Customer Service Representative

Ozinga Bros, Inc.•Doral, FL

About The Position

The Dispatch & Customer Service Representative coordinates timely concrete deliveries from plant locations to job sites according to customer requests and expectations, using efficient and cost-effective processes. The position uses computerized dispatching to assign company trucks and tender loads to outside trucking companies. It receives and enters customer orders, clarifies delivery requirements, suggests value-added products, and advises customers of potential order issues. It also schedules and monitors mixer trucks, creates delivery tickets, communicates regularly with drivers and operations personnel, adjusts schedules, and coordinates equipment and personnel with remote dispatch offices. Regular attendance and physical presence at an office or jobsite are essential unless the employee was specifically hired to work remotely. Additional duties may be assigned to meet business needs. The role is based in a professional, climate-controlled office environment and may involve extended viewing of a CRT screen, long hours when business needs require, and possible early-morning start times depending on season or weather. Customer contact may involve stressful situations. Physical requirements include frequent radio and phone communication, extended sitting, occasional standing and other movements, frequent keyboard use, and specific visual abilities.

Requirements

High school diploma or equivalent.
At least three years of work experience.
Experience working with a personal computer.
Ability to perform basic mathematics, including addition, subtraction, multiplication, and division, including fractions.
Ability to read, write, speak, and understand English.
Ability to read and interpret maps and directions.
Effective oral and written communication skills.
Ability to handle multiple competing tasks.
Ability to work independently with minimal supervision.

Nice To Haves

Knowledge of the geographic area where dispatching takes place is strongly preferred.
Construction or concrete industry experience is preferred.

Responsibilities

Receive customer orders from order takers or by telephone.
Communicate with customers to determine order quantity, mix, delivery time, and job-site location, and note special or unusual requests.
Suggest value-added products to improve product performance based on the customer's job.
Enter customer orders accurately, completely, and promptly into the dispatch system.
Advise customers of potential order issues, including load limits, scheduling conflicts, and vehicle weight limitations.
Schedule mixer trucks to maximize utilization and efficiency while meeting customer needs.
Generate accurate and complete delivery tickets for the plant manager in a timely manner.
Communicate frequently with mixer drivers, plant managers, production managers, and the operations manager to prevent or address issues.
Monitor mixer truck status to support customer satisfaction and equipment and labor utilization.
Coordinate with operations to help ensure drivers comply with local, state, and federal DOT guidelines and regulations.
Work with remote dispatch offices to move equipment and personnel to meet customer demands.
Attend sales meetings to exchange information about plant and equipment schedules and customer needs.
Adjust dispatch schedules to reflect current and accurate information.
Communicate daily with the plant manager about mixer driver start and finish times.
Perform additional duties as needed to meet business needs.