Service Scheduling Coordinator

Liberty Fire Solutions • Millersburg, PA

7d • Onsite

About The Position

Liberty Fire Solutions is hiring a Service Scheduling Coordinator for its Millersburg, Pennsylvania office. This essential role supports scheduling and customer service for a fire protection and life safety services provider. The coordinator schedules customer appointments for inspections, repairs, and emergency services; gathers information needed for inspections; enters customer data; and develops geographically efficient daily routes for more than 10 technicians while meeting revenue expectations. The role also includes answering customer calls and general office tasks such as filing, faxing, and copying. The ideal candidate is organized, goal-oriented, motivated, and an effective communicator who can work under pressure with multiple departments and personnel.

Liberty Fire Solutions is affiliated with Guardian Fire Protection and serves businesses across Central and Eastern Pennsylvania. Its services include inspection, testing, installation, maintenance, and repair of fire extinguishers, sprinkler systems, commercial kitchen and vehicle fire suppression systems, special hazard systems, and exit and emergency lighting.

Requirements

• Excellent verbal, written, and customer service skills.
• Ability to oversee an essential business function and meet goals and deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to work in a fast-paced, team-based environment and under pressure.
• Strong analytical and problem-solving skills.
• Enjoys speaking with customers and has a successful history of developing customer relationships.
• Goal-oriented and highly motivated to meet department goals.
• Self-starter with strong organizational and time-management skills.

Nice To Haves

• Experience in a fast-paced call center, telemarketing, or dispatch environment.
• Prior experience in a commercial services company.

Responsibilities

• Call customers to schedule appointments.
• Obtain customer information needed for inspections.
• Enter customer information into company systems.
• Develop daily geographic routes for more than 10 technicians while meeting revenue expectations.
• Answer customer calls to schedule inspections, repairs, and emergency services.
• Perform general office duties, including filing, faxing, and copying.
• Communicate and coordinate with customers, coworkers, multiple departments, and other personnel.

Benefits

• Quarterly bonuses.
• 401(k) with company match.
• Medical insurance.
• Dental insurance.
• Company-paid short-term disability.
• Company-paid long-term disability.
• Company-paid life insurance.
• Pre-tax accounts for health and dependent care.
• Aflac.
• Vacation and personal time.
• Paid holidays.
• Flexible benefits and compensation packages that allow employees to choose options suited to their individual needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed