Service Scheduling Coordinator

Guardian Fire Protection Services, LLC•Rockville, MD

10d

About The Position

Guardian Fire Protection Services, LLC is hiring a Service Scheduling Coordinator, an essential role for a well-organized, goal-oriented candidate with excellent communication skills. The coordinator schedules customer appointments and inspections, gathers information needed for inspections, enters customer data, and develops daily geographic routes for more than 10 technicians that meet revenue expectations. The role also involves answering customer calls to arrange inspections, repairs, and emergency services, along with general office tasks such as filing, faxing, and copying. The coordinator works with customers, coworkers, and multiple departments in a fast-paced, team-based environment. Guardian is a provider of fire protection, life safety, and security solutions, serving customers across the Mid-Atlantic, Midwest, and Southeast. The company has more than 45 years of history, 24 offices across eight states, and more than 90,000 customers. Its services include fire sprinklers, fire alarms and monitoring, fire pumps, extinguishers, special hazards systems, marine fire protection, and integrated security solutions.

Requirements

Excellent verbal, written, and customer service skills.
Proven ability to oversee an essential business function and meet goals and deadlines.
Thorough knowledge of general office procedures and equipment.
Ability to work in a fast-paced, team-based environment and under pressure.
Analytical and problem-solving skills.
Strong customer relationship-building skills and enjoyment of speaking with customers.
Goal-oriented and highly motivated to meet department goals.
Self-starter with strong organizational skills, especially time management.
Ability to communicate well with coworkers and customers and work as a team player.

Nice To Haves

Experience in a fast-paced call center, telemarketing, or dispatcher environment.
Prior experience in a commercial services company.

Responsibilities

Call customers to schedule appointments.
Obtain customer information required for inspections.
Enter customer information into company systems.
Develop daily geographic routes for more than 10 technicians that meet revenue expectations.
Answer customer calls to schedule inspections, repairs, and emergency services.
Perform general office tasks, including filing, faxing, and copying.
Coordinate effectively with customers, coworkers, and multiple departments.

Benefits

Quarterly bonuses.
401(k) with company match.
Medical insurance.
Dental insurance.
Company-paid short-term disability.
Company-paid long-term disability.
Company-paid life insurance.
Pre-tax accounts for health and dependent care.
Aflac coverage.
Vacation and personal time.
Paid holidays.
Flexible benefits and compensation packages that allow employees to choose options suited to their individual needs.