Service Scheduling Coordinator
About The Position
Liberty Fire Solutions is hiring a Service Scheduling Coordinator for its Millersburg, Pennsylvania office. This essential role schedules customer appointments for inspections, repairs, and emergency services; collects information needed for inspections; enters customer information; and develops daily geographic routes for more than 10 technicians that meet revenue expectations. The coordinator also handles customer calls and general administrative tasks such as filing, faxing, and copying. The ideal candidate is organized, goal-oriented, motivated, and an effective communicator who can work under pressure in a fast-paced, team-based environment. The role involves working with customers, coworkers, multiple departments, and technicians. Hourly pay depends on experience, and quarterly bonuses are offered.
Requirements
- Excellent verbal, written, and customer service skills.
- Ability to oversee an essential business function and meet goals and deadlines.
- Thorough knowledge of general office procedures and equipment.
- Ability to function in a fast-paced, team-based environment.
- Analytical ability and excellent problem-solving skills.
- Enjoy talking to customers and have a successful history of developing customer relationships.
- Goal-oriented and highly motivated to meet department goals.
- Self-starter with strong organization skills, especially time-management skills.
Nice To Haves
- Experience in a fast-paced call center, telemarketing, or dispatcher environment.
- Prior experience in a commercial services company.
Responsibilities
- Call the customer database regularly to schedule appointments.
- Obtain customer information needed for inspections.
- Enter customer information into company systems.
- Develop daily routes by geographic area for more than 10 technicians while meeting revenue expectations.
- Answer customer calls and schedule inspections, repairs, and emergency services.
- Perform administrative duties such as filing, faxing, and copying.
- Work effectively under pressure with multiple departments and personnel as a team player.
- Communicate effectively with coworkers and customers.
Benefits
- Quarterly bonuses
- Flexible benefits and compensation packages
- 401(k) with company match
- Medical insurance
- Dental insurance
- Company-paid short-term disability
- Company-paid long-term disability
- Company-paid life insurance
- Pre-tax accounts for health and dependent care
- Aflac
- Vacation and personal time
- Paid holidays
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
