Customer Service & Scheduling Coordinator

Orkin LLC • Lombard, IL

5d • Onsite

About The Position

As a Customer Service & Scheduling Coordinator at Orkin’s Lombard Contact Center, you will support customers and field technicians by coordinating schedules, managing service appointments, resolving customer concerns, and helping technicians maintain efficient routes. The role involves multitasking, communicating with customers and colleagues, and finding solutions in a fast-paced environment. Orkin provides training and career development opportunities; no pest control industry experience is required.

Requirements

• Enjoy helping people and creating positive customer experiences.
• Experience in customer service, retail, hospitality, healthcare administration, dispatching, banking, scheduling, or office support.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using computers and learning new systems.
• Strong communication and problem-solving skills.
• Organized, detail-oriented approach to work.
• Enjoy working as part of a team to achieve goals.
• Ability to meet physical job requirements and safely perform duties with or without accommodation.
• Comfort sitting at a desk and using a computer, keyboard, telephone, and other office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.

Responsibilities

• Coordinate and schedule customer appointments across multiple service routes.
• Answer incoming customer calls and assist with service requests.
• Work with field technicians to optimize schedules and improve efficiency.
• Resolve customer concerns and identify appropriate solutions.
• Maintain accurate customer records and service information.
• Monitor daily schedules and proactively adjust appointments as needed.
• Help ensure technicians maximize service capacity in support of operational goals.
• Participate in quality assurance and continuous improvement initiatives.

Benefits

• Competitive compensation starting at $18–$20 per hour, based on experience, plus commissions.
• Performance bonuses for exceeding goals and delivering exceptional service.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee Stock Purchase Plan.
• Career growth opportunities and promotion from within.
• Industry-leading training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed