Service Scheduling Coordinator

Guardian Fire Protection Services • Rockville, MD

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About The Position

Guardian Fire Protection Services, LLC is hiring a Service Scheduling Coordinator to support its service operations. The role is essential to the company and calls for an organized, goal-oriented person with strong communication skills. The coordinator contacts customers to schedule appointments and obtain information needed for inspections, enters customer information, and develops geographically organized daily routes for more than 10 technicians while meeting revenue expectations. The role also answers customer calls to arrange inspections, repairs, and emergency services, and may include general office tasks such as filing, faxing, and copying. The coordinator works with multiple departments and personnel and must perform effectively under pressure as part of a team.

Compensation is hourly, with the rate dependent on the candidate’s experience. Quarterly bonuses are offered. Guardian provides flexible benefits and compensation packages so employees can choose options that fit their needs.

Requirements

• Excellent verbal, written, and customer service skills.
• Ability to work effectively in a fast-paced, team-based environment and under pressure.
• Strong organization skills, particularly time management.
• Goal-oriented and highly motivated to meet department goals and deadlines.
• Analytical ability and excellent problem-solving skills.
• Ability to communicate well with coworkers and customers and develop customer relationships.
• Thorough knowledge of general office procedures and equipment.
• Proven ability to oversee an essential business function and meet goals and deadlines.

Nice To Haves

• Experience in a fast-paced call center, telemarketing, or dispatch environment.
• Prior experience in a commercial services company; this is preferred but not required.

Responsibilities

• Call customers in the company’s database to schedule appointments.
• Obtain customer information needed for inspections.
• Enter customer information into company systems.
• Develop daily routes by geographic area for more than 10 technicians while meeting revenue expectations.
• Answer customer calls and schedule inspections, repairs, and emergency services.
• Perform additional office tasks such as filing, faxing, and copying.
• Coordinate and communicate with coworkers, customers, multiple departments, and other personnel.
• Work under pressure and contribute as a team player.

Benefits

• 401(k) with company match
• Medical insurance
• Dental insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and personal time
• Paid holidays
• Quarterly bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed