Service Account Coordinator, Google Service

Pivot•Fremont, CA

8d•Onsite

About The Position

The On-Site Service Coordinator serves as the primary on-site representative overseeing furniture installation services and ensuring alignment with client expectations. The position conducts on-site reviews, manages quality control, and communicates directly with client project managers to support smooth project execution. The role calls for strong organizational, communication, and customer service skills, with experience in furniture installation or project coordination. The coordinator handles installation reviews and quality assurance, client communication, project coordination and scheduling, issue resolution, documentation and reporting, and safety and compliance. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
At least 5 years of experience in furniture installation, project coordination, or a related field, including direct client-facing experience.
Strong communication and interpersonal skills and the ability to build and maintain client relationships.
Excellent organizational and problem-solving abilities, with attention to detail and accuracy.
Ability to read and interpret floor plans, blueprints, and furniture installation specifications.
Ability to work independently and manage multiple priorities on site.
Ability to manage and prioritize on-site activities effectively.
Strong service orientation and client-focused approach.
Skill in issue resolution and proactive problem-solving, with a commitment to quality.
Effective written and verbal communication skills.
Ability to read, analyze, and interpret business and technical materials, professional journals, and regulations.
Ability to write reports and professional business correspondence in English and present information professionally in English.
Ability to calculate figures and amounts, including discounts, interest, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to meet the position's physical demands, including lifting and moving up to 75 pounds occasionally with assistance or equipment.

Nice To Haves

A degree in Project Management, Business, or a related field.
Experience in commercial furniture installation or facilities management.
Knowledge of quality control and customer service best practices.
Proficiency with project management tools and CRM systems.

Responsibilities

Conduct on-site reviews of furniture installations to ensure compliance with project specifications, design plans, and quality standards.
Identify and resolve installation issues or discrepancies in coordination with installation teams, and perform quality checks throughout the installation process.
Serve as the primary on-site contact for client project managers, providing updates on project status, timelines, and potential issues.
Respond to client inquiries, coordinate solutions with internal teams, and build positive client relationships.
Coordinate installation schedules with client project managers, internal teams, and subcontractors to help complete projects on time and within budget.
Manage day-to-day on-site activities and communicate schedule changes or delays to clients and internal teams.
Coordinate with logistics and warehouse teams to support timely delivery of furniture and materials.
Troubleshoot installation issues, escalate complex challenges to management, and track client feedback and recurring issues.
Maintain records of on-site reviews, project progress, quality checks, and client communications.
Prepare daily and weekly reports on installation progress, quality issues, and client interactions.
Complete and submit required documentation, including client signoffs and punch lists, in a timely manner.
Ensure on-site activities follow safety regulations, company policies, and company, client, and regulatory standards.
Conduct safety checks and briefings as needed, and identify and address potential site hazards.