Service Account Coordinator, Google Service

Pivot Interiors•Fremont, CA

15h•$54,044 - $73,122

About The Position

The On-Site Service Coordinator is the primary on-site representative overseeing furniture installation services and ensuring work aligns with client expectations. The role conducts on-site reviews and quality checks, communicates directly with client project managers, and coordinates project activities to support smooth execution. It also involves resolving installation issues, maintaining records and reports, ensuring required documentation is completed, and promoting compliance with safety regulations and company, client, and regulatory standards. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
At least 5 years of experience in furniture installation, project coordination, or a related field, including direct client-facing experience.
Strong communication and interpersonal skills and the ability to build and maintain client relationships.
Excellent organizational and problem-solving abilities, with attention to detail and accuracy.
Familiarity with reading and interpreting floor plans, blueprints, and furniture installation specifications.
Ability to work independently and manage multiple priorities on site.
Strong client-service orientation and ability to manage and prioritize on-site activities.
Skill in issue resolution and proactive problem-solving.
Commitment to quality and strong attention to detail.
Effective written and verbal communication skills.
Ability to read and interpret business and technical materials, governmental regulations, architectural drawings, and blueprints; write reports and professional business correspondence in English; and professionally present information and respond to questions.
Ability to calculate figures and amounts including discounts, interest, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to sit, concentrate intensely, talk, hear, stand, walk, use hands to handle objects and operate a keyboard, mouse, and telephone keypad; occasionally reach, stoop, kneel, crouch, or crawl; and lift or move up to 75 pounds occasionally with assistance and/or equipment.

Nice To Haves

A degree in Project Management, Business, or a related field.
Experience in commercial furniture installation or facilities management.
Knowledge of quality control and customer service best practices.
Proficiency with project management tools and CRM systems.

Responsibilities

Conduct on-site reviews of furniture installations to ensure compliance with project specifications, design plans, and quality standards.
Identify and resolve installation issues or discrepancies in coordination with installation teams.
Perform quality control checks throughout installation and address concerns proactively.
Serve as the primary on-site contact for client project managers and provide updates about status, timelines, and potential issues.
Respond to client inquiries, coordinate solutions with internal teams, and maintain positive client relationships.
Coordinate installation schedules with client project managers, internal teams, and subcontractors to support on-time, on-budget completion.
Manage day-to-day on-site activities and communicate scheduling changes or delays.
Collaborate with logistics and warehouse teams to ensure timely delivery of furniture and materials.
Troubleshoot on-site installation issues and escalate complex issues or unforeseen challenges to management with recommendations.
Track and document client feedback and recurring issues, collaborating with internal teams to improve service quality.
Maintain accurate records of project progress, quality checks, and client communications.
Prepare daily and weekly reports on installation progress, quality issues, and client interactions.
Complete and submit required documentation, including client signoffs and punch lists, in a timely manner.
Ensure on-site activities comply with safety regulations and company policies, conducting safety checks and briefings as needed.
Identify safety hazards and take appropriate measures to maintain a safe work environment.
Ensure compliance with company, client, and regulatory standards throughout project phases.