Consulting Account Lead IV, Google Cloud

Google•Los Angeles, CA

1d•$195,000 - $271,000

About The Position

The Google Cloud Consulting team is evolving to meet the demands of enterprise AI transformation. As a Consulting Account Lead, you will be the single point of accountability for shaping, orchestrating, and delivering customers’ transformation journeys. You will serve as an executive trusted advisor to C-suite executives, defining ambitious goals and helping customers realize business value from investments in Google Cloud and Google AI. You will own the customer’s change journey, from architecting the services strategy early in the business cycle to establishing governance and coordinating complex delivery programs involving customers, partners, and internal Google teams. You will be the definitive post-sales transformation and Customer Experience leader on the account. The role requires being on customer sites approximately 50% of the time.

Requirements

Bachelor’s degree or equivalent practical experience.
15 years of experience in a customer-facing role in management consulting, enterprise technology business, or professional services.
Experience leading business or cloud technology transformation programs for enterprise organizations.
Experience building and maintaining relationships with executive stakeholders.

Nice To Haves

Advanced degree in a management, technical, or engineering field.
Experience orchestrating multi-workstream programs involving customers, partners, and internal teams in a matrixed organization.
Experience building business cases and articulating the ROI of technology investments to executive stakeholders.
Knowledge of the Google Cloud ecosystem and familiarity with the enterprise AI/ML landscape and concepts of agentic transformation.

Responsibilities

Act as the lead Customer Experience and Transformation advisor for C-suite and executive stakeholders.
Develop and deliver industry-specific points of view on how Google Cloud and Google AI drive measurable business value, market differentiation, and return on investment.
Lead the end-to-end services strategy by shaping the customer’s transformation journey and creating roadmaps, proposals, and delivery plans linked to business objectives.
Manage cloud delivery programs with key customers, ensuring successful execution and quality across the customer, partners, and Google Cloud Consulting.
Establish program operating models to ensure accountability and alignment.
Orchestrate resources across the Customer Experience organization and advocate for the customer with cross-functional teams.
Navigate organizational complexities as a change agent to support successful platform adoption.
Own the plan to activate and drive usage of Google Cloud and AI solutions.