Technical Account Manager, Google Cloud Consulting

Google•Sunnyvale, CA

11h•$114,000 - $163,000

About The Position

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including enterprise leadership and cross-functional, geographically dispersed teams. Google Cloud accelerates organizations’ ability to digitally transform their businesses and industries. It delivers enterprise-grade solutions leveraging Google technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as a trusted partner to enable growth and solve critical business problems.

Requirements

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders and driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (such as launch or capacity planning and product release management), cloud technical support, cloud escalation management, or cloud consulting.

Nice To Haves

MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey; provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop stakeholder relationships to understand customers’ businesses, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success. Work with customers and Support to guide issues and escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives that scale through partners and accelerate Google Cloud adoption.