Service Coordinator

Sciens Building Solutions • Arbutus, MD

9d

About The Position

Sciens Building Solutions seeks a Service Coordinator to interact with existing and potential customers, support customer satisfaction, and promote a positive company image. The role schedules preventative maintenance inspections and emergency calls, fields customer calls, assesses issues, and determines how best to respond. The Service Coordinator maintains service schedules and customer records, coordinates technicians and subcontractors, supports work order and invoice processing, and works with other departments to provide effective customer service.

Requirements

• High school diploma or equivalent.
• Two to five years of customer service experience.
• Strong organizational skills.
• Ability to multitask and remain calm under pressure.
• Sound decision-making skills and practical judgment in setting priorities.
• Ability to encourage and motivate people with a positive attitude.
• Interest in helping and working with customers.
• Computer literacy and working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Use the dispatch board to update and maintain schedules, support on-time service, and avoid backlogs.
• Answer customer calls and, when needed, dispatch technicians to emergencies; follow through to ensure situations are resolved.
• Generate and monitor internal and external Service department correspondence regarding technicians; review completed work orders for accuracy, completeness, and timeliness.
• Assist with pricing labor and materials according to customer contracts.
• Prepare subcontract work orders for invoicing, including test reports, deficiencies, and quotes; track or quote deficiencies.
• Maintain customer information in databases, including inspection dates, contract information, new customers and sites, and updated names and addresses.
• Dispatch technicians based on the skill sets required for each site or project.
• Generate and maintain daily, weekly, and monthly schedules for trouble calls, preventative maintenance inspections, vacation schedules, and subcontractors.
• Prepare and process work orders and invoices when applicable, and obtain purchase orders when required by customers.
• Communicate with customers and promptly follow up on inquiries, special-needs requests, reports, and copies as needed.
• Prepare and process accurate purchase requisitions for materials.
• Complete service contract cancellation forms and submit supporting documentation for processing.
• Coordinate customer service requirements with other appropriate departments.
• Provide accurate information to Accounting to support one-day billing processing.

Benefits

• Paid time off plan and holidays.
• 401(k) matching.
• Short-term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED