Service Coordinator II-Evening Star Villa

National Church Residences • Houston, TX

9d • Onsite

About The Position

National Church Residences is seeking a Service Coordinator to advance better living and care for seniors. The position is based at Evening Star Villa, a 62-unit community at 11800 South Glen Dr, Houston, TX 77099, and is full-time at 40 hours per week. The Service Coordinator organizes resident programs and activities, connects residents with community resources and supportive services, advocates for residents, and responds to their concerns and basic needs. The role also builds relationships with residents, families, community providers, and internal partners.

Requirements

• Bachelor’s degree in social work or a related field preferred.
• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

• Bachelor’s degree in social work or a related field.
• Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

• Advocate for residents and demonstrate the ability to organize, problem-solve, and deliver results.
• Coordinate programs and activities for residents.
• Serve as a liaison to community agencies, network with community service providers, and identify new services available to residents.
• Identify low-cost service providers and negotiate discounts when possible.
• Engage residents to identify needs and make referrals to community agencies as necessary.
• Develop a resource directory of state and local service providers.
• Sponsor educational events on topics such as health care, agency support, life skills, and referral sources.
• Provide quality customer service, address resident concerns, and assist with basic needs.
• Help residents access and use community services, including housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
• Monitor, document, and relay feedback or concerns from residents and their families.
• Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

• Medical and prescription coverage with three plan options, plus a Healthcare Flexible Spending Account or employer-funded Health Savings Account.
• Fertility and family-building support, weight management, and chronic-condition support.
• Paid parental leave at 100% for four weeks.
• Dental and vision coverage.
• Company-provided life and accidental death and dismemberment insurance, and disability coverage.
• Voluntary life and accidental death and dismemberment insurance, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
• Dependent care flexible spending account with company match, and transportation and parking flexible spending accounts.
• Well-being programs, including an enhanced employee assistance program, mental health and work-life support, tobacco cessation, and up to $1,000 per year in Well-Being Your Way rewards and reimbursements.
• 3-4-5 Retirement Program with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match of up to 5% when the employee contributes.
• Tuition expense reimbursement.
• Paid time off and nine paid holidays.

What This Job Offers

• Job Type: Full-time