Sr Villa Owner Coordinator

EOS • Marathon, FL

4d

About The Position

The Sr Villa Owner Coordinator maintains responsive, professional relationships with villa owners and coordinates owner and authorized-guest stays, villa readiness, maintenance, and service requests. The role works across resort departments to resolve concerns, communicate progress, document approvals, and support owner satisfaction while following rental agreements, resort policies, and delegated authority. It also supports owner onboarding and meetings, prepares communications and reports, and provides day-to-day guidance to other coordinators.

Requirements

• High school diploma or equivalent required.
• Strong written and verbal communication, organization, attention to detail, and follow-through.
• Ability to manage competing priorities professionally.
• Comfort working with Microsoft Office, reservation or property management systems, and service request tracking tools.
• Ability to interpret rental program procedures, review basic financial information, and collaborate across departments.

Nice To Haves

• Coursework or a degree in hospitality, business, or a related field.
• At least three years of experience in hospitality, vacation rentals, owner relations, or property operations, including experience independently resolving complex service concerns.
• Prior experience mentoring team members and supporting luxury resort or vacation home owners.

Responsibilities

• Communicate professionally and responsively with villa owners by phone, email, and in person, documenting requests, commitments, and follow-up.
• Coordinate owner and authorized-guest reservations, arrival details, special requests, and departure arrangements in accordance with rental agreements and resort policies.
• Partner with Housekeeping, Engineering, Front Office, Reservations, and Accounting to prepare villas for owner arrivals and resolve service concerns.
• Track maintenance requests, inspections, preventive maintenance, and approved improvement projects; communicate status and anticipated completion dates to owners.
• Coordinate estimates and obtain required owner and management approvals before scheduling work or authorizing charges within delegated authority.
• Maintain accurate owner contact records, villa profiles, reservation restrictions, work orders, correspondence, and approval documentation while protecting confidential information.
• Assist owners with questions about statements, charges, and rental program procedures; research discrepancies with Accounting and route financial decisions to authorized leaders.
• Conduct or coordinate villa condition reviews, document deficiencies, and follow up on corrective actions and readiness standards.
• Handle escalated owner concerns with sound judgment, recommend solutions within policy, and involve leadership promptly when additional authority is needed.
• Prepare owner communications and status reports; identify recurring concerns, overdue requests, and opportunities to improve response times and owner satisfaction.
• Support owner onboarding, meetings, and rental program updates; explain approved procedures without making unauthorized contractual or revenue commitments.
• Provide day-to-day guidance and training to coordinators, assist with coverage, model service standards, and perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage, subject to current offerings, employment status, waiting periods, and plan terms.
• 401(k) retirement savings plan.
• Paid time off and holiday benefits.
• Life insurance and disability coverage, where offered.
• Employee assistance resources, where offered.
• Employee hotel and resort discounts, where available.
• Training, professional development, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED