Coordinator - Villa Services

Wynn Resorts•Las Vegas, NV

13d

About The Position

The Villa Services Coordinator provides professional, personalized service by anticipating and promptly meeting guest needs, with a focus on VIP guests. The role answers incoming Villa Services calls, handles requests, coordinates Butler tasks and assignments, places food and beverage orders, and communicates timed orders to Butlers, Hosts, and food and beverage outlets. The Coordinator arranges guest reservations and transportation requests, processes business-service requests, coordinates with Housekeeping and other departments, and tracks Engineering, Horticulture, and pool requests. The role maintains occupancy information and accurate guest preference profiles, completes daily shift-checklist tasks and reports, protects guest privacy, manages pantry supplies, and keeps work areas clean and organized. The Coordinator follows Wynn service, safety, and appearance standards; supports teamwork and problem-solving; attends required meetings and training; and performs other related duties as assigned.

Requirements

Previous Food and Beverage experience is preferred; Micros training is also preferred.
Must possess outstanding organizational, interpersonal, and administrative skills and excellent attention to detail.
Must have excellent verbal and written communication and listening skills, as well as strong decision-making abilities.
Must have exceptional telephone etiquette.
Must be able to engage guests in a friendly, professional manner while maintaining confidentiality.
Must be willing to work beyond an average eight-hour workday and adjust work hours and schedule to cover all operational shifts.
Must be proficient with Microsoft Office programs, specifically Outlook, Word, Excel, and PowerPoint.
Must work efficiently in a team environment and be a respectful, courteous team player.
Must have a positive, “whatever it takes” attitude and strong customer service skills.
Must be able to handle guest and operational problems while maintaining a positive attitude.
Must be open to learning new processes, concepts, and approaches to working with guests and coworkers.
Must be able to communicate in English with guests, management, and other employees so they can understand.
Must have education equivalent to high school graduation, a high school diploma, or another combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Must be at least 21 years old and able to perform all essential functions of the position.

Nice To Haves

Concierge knowledge and skills.
Familiarity with VIP Services or Front Desk operations.
Additional foreign language skills.

Responsibilities

Answer incoming Villa Services calls and handle guest requests promptly, efficiently, and professionally.
Delegate and follow up on assigned Butler tasks, coordinate with the Butler Supervisor, and track Butler whereabouts and assignments throughout the shift.
Take food and beverage orders and place them with restaurant outlets or enter them into the Micros system.
Organize and communicate timed orders to Butlers, Hosts, and supporting food and beverage outlets.
Email Hosts and administrative assistants to obtain amenity and food and beverage approvals.
Ensure floral, In-Room Dining, and Host amenities are set up in suites before guest arrivals.
Arrange Spa, Salon, dinner, show, and Golf reservations.
Coordinate off-property guest and Host requests with the Transportation Department.
Process guest business-service requests, including shipping and packaging, email, itinerary, and printing requests.
Coordinate with Housekeeping on arrivals and departures, make-up and turn-down services, and special setup requests.
Input and track Engineering, Horticulture, and pool requests.
Maintain an occupancy log covering upcoming arrivals, Casino and special events, and holidays.
Update guest profiles with current and accurate preferences obtained from Villa Services team members, Hosts, or guests.
Complete the Coordinator Shift Checklist and related reports daily.
Maintain the privacy and confidentiality of Villa guests.
Resolve last-minute guest or Host requests and coordinate with appropriate departments; notify management about guest or Host complaints.
Assist Supervisors with coordination involving Banquets and Catering, Sound and Video, A/V, Food and Beverage, Security, and Housekeeping.
Order requisition items as needed and maintain pantry supplies.
Keep the work area clean and organized and assist with recording guest storage items.
Maintain Wynn service, cleanliness, appearance, safety, and health standards; follow company policies and procedures.
Stay informed about Resort and Hotel features and services, including outlets, operating hours, activities, and events.
Attend required meetings and training and apply what is learned to daily work.
Perform other job-related duties as assigned.