Villa Services Coordinator - Sky Suites - Aria

MGM Resorts International

7d • Onsite

About The Position

The Villa Services Coordinator supports the delivery of personalized luxury service to guests staying in ARIA Sky Villas. The role helps create a seamless and memorable guest stay by anticipating needs, building connections, and providing attentive service. The coordinator assists Butlers, manages guest food and beverage orders, helps arrange personal services and reservations, and maintains service areas and knowledge of beverages and guest accommodations.

Requirements

• Must be 21 years of age or older.
• High school diploma or GED.
• Two years of prior relevant experience, preferably in Hotel Operations or Guest Services.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Nice To Haves

• Prior experience in Hotel Operations or Guest Services is preferred.

Responsibilities

• Assist Butlers in delivering timely and complete services to Villa guests.
• Handle guest food and beverage orders with the appropriate restaurant and/or In-Room Dining.
• Assist with arranging personal services and expedite transportation, restaurant, and spa reservations, as well as other personal services.
• Inspect table setups to ensure cleanliness, accuracy, and compliance with guest orders and departmental standards.
• Maintain the Butler's pantry, kitchen, storage areas, and other assigned areas in a clean, organized, and serviceable condition.
• Maintain knowledge of liquor brands, beers, non-alcoholic beverages, wines, champagne, guest room layouts, and room locations, numbers, and names.

Benefits

• Free meals in the Aria employee dining room.
• Free parking on and off shift at all MGM Resorts properties.
• Health and income protection benefits for eligible employees.
• Professional and personal development opportunities through employee programs and network groups.
• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED