Event Sales Coordinator - Aria
About The Position
The Event Sales Coordinator assists the Event Technology team by selling equipment and services for events of all sizes, with a special focus on events under $5K in revenue. The role completes sales order entries and other sales-related activities and provides general sales administration support, including order entry, opportunity management, and customer follow-up. The position reports to the Regional Sales Director, Customer Support. Work is performed in a centralized sales support office environment, with conditions ranging from moderately quiet to noisy. Work times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines for the office and, when traveling, for the venue or area they represent.
Requirements
- Minimum of a high school diploma; alternatively, 1+ years of sales/event experience is listed.
- Technical aptitude and proficiency with computer software and programs.
- Strong written and oral communication skills to effectively solicit and close business by phone and email.
- Ability to work irregular hours and be on call, including days, evenings, weekends, and holidays.
- Adhere to Encore appearance guidelines for the office and, when traveling, the individual venue or represented area.
Nice To Haves
- BS/BA degree preferred.
- Prior technology, sales, hospitality, or event planning experience is a plus.
Responsibilities
- Lead import and distribution for venue complexes, researching as needed to determine the correct ownership of leads.
- Directly sell smaller events, including Banquet Event Order bookings, exhibitors, affiliate business, and In-Conjunction-With events.
- Direct qualified leads to EventNow, Encore’s eCommerce platform, as a buying channel for Encore customers.
- Close business by obtaining a commitment to buy while maximizing revenue and adhering to event profit guidelines for assigned business.
- Handle customer requests by phone, online chat, email, and other channels, and follow up with internal and external customers through confirmed order hand-offs.
- Use Encore tools, technology, systems, and resources to respond promptly to customer requests.
- Keep the CRM accurate and up to date.
- Facilitate strong information exchange with aligned venue leadership teams.
- Complete sales order entries and other sales-related activities, including order entry, opportunity management, and customer follow-up.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
