Event Sales Coordinator - Aria

Encore Global•Las Vegas, NV

9d•Onsite

About The Position

The Sales Coordinator assists the Event Technology team by selling equipment and services for events of all sizes, with a special focus on events under $5K in revenue. The role completes sales order entries and other sales-related activities and provides general sales administration support, including order entry, opportunity management, and customer follow-up. It reports to the Regional Sales Director, Customer Support. Work is performed in a centralized sales support environment within an office setting. Working conditions vary from moderately quiet to noisy. Working times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines for the office and, when traveling, for the individual venue or venues represented.

Requirements

Minimum of a high school diploma.
Technical aptitude and proficiency with computer software and programs.
Strong written and oral communication skills to effectively solicit and close business via phone and email.

Nice To Haves

A BS/BA degree is preferred.
One or more years of sales or event experience.
Prior technology, sales, hospitality, or event planning experience.

Responsibilities

Lead import and distribution for venue complexes, researching as needed to determine the correct lead ownership.
Directly sell smaller events, including Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events.
Direct qualified leads to EventNow, Encore's eCommerce platform, as a buying channel for Encore customers.
Close business by obtaining a commitment to buy while maximizing revenue and adhering to event profit guidelines for assigned business.
Handle customer requests by phone, online chat, email, and other channels.
Follow up with internal and external customers through confirmed order hand-offs.
Use Encore tools, technology, systems, and resources effectively to respond promptly to customer requests.
Keep the CRM accurate and up to date.
Facilitate strong information exchange with aligned venue leadership teams.
Complete sales order entries and other sales-related activities, and provide sales administration support such as order entry and opportunity management.